Report an Issue

If your order arrived damaged, defective / not working on arrival (DOA), missing parts, or you received the wrong item, please report it within 7 calendar days of the delivery date.

Tip: Choose the delivery date below — we’ll show whether you are within the 7-day window.

Need the rules? See: Warranty Policy

1) Issue Type *

Select issue type

2) Order Information *

Order ID

Email used at checkout

Full name

Phone (optional)

Delivery date

Shipping country

State / Region

City (optional)

3) Product Details

Product name (optional but helpful)

SKU / Model (optional)

Serial number (if any)

Was the item used/installed?

4) Describe the Issue *

What happened?

5) Evidence (Required) *

Upload links (Google Drive / Dropbox / WeTransfer)

What to include in photos/videos

Damage: item + close-up of damage + packaging + shipping label
Not working (DOA): short video showing the problem clearly
Missing parts: photo of everything received + highlight what’s missing
Wrong item: photo of item received + label/packaging

Please do not discard the item or packaging until your claim is reviewed.

6) Preferred Resolution *

Replacement Replacement part only Refund if replacement not available Not sure (recommend best option)

7) Confirmation *

I confirm the information provided is accurate, the evidence is of the item received, and I will keep the item/packaging until the claim is reviewed.

We aim to respond within 2 business days after receiving complete information.

If you have questions, you can also contact: support@pasturafarmstore.com