Warranty Policy

1) The 7-Day Arrival Issues Window

You have 7 calendar days from the Delivery Date to inspect your item and report any Arrival Issues.

• Item arrived damaged or broken
• Item is dead / non-functional on arrival (DOA)
• Missing parts or accessories that should be included
• You received the wrong item

Delivery Date means the date the carrier marks your order as “delivered”.

2) Warranty Service After 7 Days

After the 7-day Arrival Issues Window, warranty service (when available) is typically handled through the manufacturer or supplier under their warranty terms.

Some items may have no warranty beyond arrival verification (for example, certain consumables). If so, it will be stated on the product page.

3) What Is Covered

Covered cases (subject to verification):

• Verified Arrival Issues reported within 7 days
• Manufacturing defects under normal intended use (handled by manufacturer/supplier after 7 days, when applicable)

4) What Is Not Covered (Exclusions)

• Normal wear and tear
• Misuse, abuse, neglect, improper installation, or improper storage
• Accidental damage (drops, impacts)
• Water/heat/chemical damage unless the item is rated/designed for it
• Unauthorized repairs, modifications, tampering, or removed/altered serial numbers
• Cosmetic issues that do not affect performance (minor scratches, packaging dents, etc.)
• Consumable parts (blades, tips, filters, adhesives, etc.) unless defective on arrival
• Items marked Final Sale / Non-returnable (except verified Arrival Issues within 7 days)

5) Evidence Required (Mandatory)

To open a claim, please provide:

• Your Order ID
• Clear photos and/or video showing the issue
• For shipping damage: photos of the item + packaging + shipping label
• For non-functional items: a short video demonstrating the problem
• Serial number (if the product has one)

Claims missing required evidence may be delayed or rejected.

6) Possible Resolutions

If approved, a claim may be resolved by one of the following (depending on supplier/manufacturer availability):

• Replacement (same item)
• Replacement parts (missing/defective part only)
• Refund (full or partial) if replacement is not available
• Manufacturer repair/service (after 7 days, when applicable)

7) Shipping (Clear Rules)

Within 7 days (approved Arrival Issues)

• If a return is required, we will provide return instructions.
• Return shipping coverage depends on supplier policy and will be confirmed in the approved claim outcome.

After 7 days (manufacturer/supplier warranty)

• The customer may be responsible for shipping to the service center/manufacturer unless they state otherwise.

We do not reimburse shipping fees unless explicitly stated in the approved claim outcome.

8) Processing Time

• We aim to respond within 2 business days after receiving complete evidence.
• Most claims are resolved within 7–14 business days, depending on supplier/manufacturer processing.

9) How to Submit a Claim

Please submit your request via Contact Us → Report an issue, and include your Order ID, evidence, and a short description of the issue.

(Optional) You may also contact us at: support@pasturafarmstore.com

10) Legal Note

This policy does not limit any mandatory consumer rights that may apply under local law.