Order Verification & Payment Confirmation

Last Updated: March 29, 2026

1. Order Acceptance and Shipping Availability

Pastura may accept orders from multiple countries and regions, subject to product availability, shipping coverage, destination restrictions, carrier serviceability, customs requirements, and applicable laws and regulations.

Placing an order does not guarantee acceptance or dispatch. All orders remain subject to review, verification, and fulfillment feasibility before shipment.

2. Payment Required Before Dispatch (No COD)

To help protect customers, reduce fraud, and maintain order accuracy, Pastura prepares, processes, and dispatches orders only after payment has been successfully confirmed.

Cash on Delivery (COD) is not offered unless expressly stated otherwise by Pastura.

3. Order Verification

In some cases, Pastura may request additional verification before processing or dispatching an order. This may include confirming:

• the customer’s name and reachable phone number,
• the shipping address and delivery details,
• the billing details or payment information, where applicable,
• the identity of the purchaser or authorized recipient, where reasonably required,
• any import, customs, or destination-related information needed to complete delivery.

Verification may be required for security, fraud prevention, export/import compliance, address accuracy, high-value orders, unusual order patterns, or other operational or legal reasons.

4. Failure to Complete Verification

If requested verification is not completed within a reasonable period, or if the information provided is incomplete, inconsistent, or cannot be verified, Pastura may delay, hold, or cancel the order before dispatch.

5. Holds, Cancellations, and Refunds

An order may be placed on hold, limited, or canceled before dispatch if:

• payment cannot be confirmed or is declined,
• required order, billing, shipping, or customs-related details are missing or cannot be verified,
• the destination is not serviceable by available carriers,
• the product cannot legally or operationally be shipped to the destination,
• we detect suspected fraud, misuse, unauthorized activity, sanctions concerns, or other compliance issues,
• there is a pricing, inventory, technical, or listing error affecting the order.

If an order is canceled before dispatch, any captured payment for the canceled portion of the order will be refunded to the original payment method whenever possible.

6. Shipping and Delivery Information

Customers are responsible for providing complete, accurate, and current shipping and contact information. Pastura is not responsible for delays, failed delivery attempts, or additional costs resulting from incorrect, incomplete, or outdated information supplied by the customer.

7. Product and Origin Information

Certain products may include information such as country of origin, manufacturer statements, compatibility notes, power specifications, or regulatory notices based on supplier, manufacturer, or sourcing information available to Pastura at the time of listing.

If origin or other product details are not confirmed or not disclosed by the supplier, the product may be listed without such a claim or with a neutral statement such as “Origin not specified by supplier.”

8. Limitation on Dispatch

Pastura reserves the right not to dispatch any order that does not satisfy payment confirmation, verification requirements, legal compliance checks, shipping feasibility review, or other reasonable internal review standards.

9. Contact Us

If you have questions about payment confirmation or order verification, please contact:
support@pasturafarmstore.com

We generally reply within 24–48 business hours.