Frequently Asked Questions (FAQ)

Pastura is an online store focused on practical tools and solutions for farmers, gardeners, and agricultural entrepreneurs. We offer a curated selection of products to support everyday work in farming and outdoor projects.

Pastura operates as Pastura Company LLC (United States). We serve customers internationally, and fulfillment may occur from different locations depending on the product and carrier availability.

In many cases, you can place an order as a guest. Creating an account helps you save addresses and view order updates more easily.

If your order has not shipped yet, contact us as soon as possible and we will do our best to help. Once an order has shipped, it cannot be canceled and must follow our Returns/Refunds process (if applicable).

Please check your spam/junk folder and search for “Pastura”. If you still can’t find it, contact us with your name and the email used at checkout and we’ll help confirm the order status.

Available payment methods are shown at checkout. Options may vary by country, currency, and order type.

Yes. Payments are processed using secure, encrypted methods. We do not store full payment card details on our servers.

Payment declines can happen for several reasons: bank restrictions, insufficient funds, billing address mismatch, or security checks. Try another payment method or contact your bank for more information.

Your payment is typically captured at checkout when the order is placed (or when payment is confirmed).

We ship to many international destinations. Availability depends on carrier access, logistics limitations, product restrictions, and local import/customs requirements. Eligible destinations are shown at checkout.

If a destination does not appear at checkout, it may not be eligible at this time due to carrier coverage, product restrictions, or local import requirements. You can contact support and we’ll review available options where possible.

International orders are delivered first to our U.S. receiving hub, then dispatched internationally in consolidated shipments. For full details, please see our International Shipping Policy.

International orders are dispatched in consolidated shipments every 10–15 days from the date the order becomes Ready at Hub.

“Ready at Hub” generally means all packages for your order have arrived at our U.S. hub and the recipient details are complete and valid.

Delivery timing depends on the destination, carrier service level, item type, and customs processing.

• International dispatch cycle (from U.S. hub): every 10–15 days from “Ready at Hub” status
• Transit time after dispatch: varies by destination and shipping method
• U.S. Domestic: 3–7 business days (for U.S. deliveries)

Delivery estimates do not include customs processing times and are not guaranteed.

When available, tracking information is emailed to you once your order is handed to the carrier. Tracking updates may take 24–48 hours to appear.

Possibly. If items are sourced from different fulfillment locations or suppliers, your order may ship in separate packages with separate tracking numbers.

International orders may be subject to customs duties, VAT, import taxes, or clearance fees imposed by the destination country. These charges are typically paid by the recipient unless stated otherwise at checkout.

Some items require special packing or extra item information to ensure safe transport and smooth delivery. If we need anything from you, we’ll contact you before dispatch.

Returns and refunds depend on the product type, condition, and the reason for return. Please refer to our Returns/Refunds Policy (or contact support) for instructions before sending anything back.

Please contact us within 48 hours of delivery and include your order number and clear photos/videos of the damage. We will review and offer a resolution as applicable.

If approved, refunds are typically issued back to the original payment method. Processing time varies by payment provider and bank.

Availability can change quickly. If an item becomes unavailable after you place an order, we will contact you with options (replacement, backorder where possible, or refund).

We aim to provide accurate photos and specifications. However, minor differences in packaging, labeling, or design can occur depending on supplier updates or production batches.

Warranty coverage (if any) depends on the product and manufacturer. If you have questions about a specific item, contact us before ordering and we’ll confirm what applies.

In some cases, we may need to verify certain order details or confirm shipment eligibility under carrier rules or applicable regulations. If an order cannot be shipped, it may be canceled before shipment and refunded.

Verification may include confirming address details, phone number, recipient information, or other order details needed to process shipment securely.

Yes. If an order is canceled before shipment because it cannot be fulfilled, we will issue a refund to the original payment method.

Use the “Forgot Password” option on the login page. If you don’t receive the reset email within a few minutes, check your spam/junk folder.

First, verify you’re using the correct email address. Then try a password reset. If the issue continues, contact support with a screenshot of any error message (if available).

Email us at support@pasturafarmstore.com. For faster assistance, include your order number, the email used at checkout, and photos/videos if your issue involves damage.

We typically reply within 24–48 hours (business days). During peak periods, responses may take longer.