Shipping Policy

Last Updated: March 29, 2026

At Pastura Company LLC (“Pastura,” “we,” “us,” or “our”), we are committed to processing and delivering orders as safely and efficiently as possible. This Shipping Policy explains how shipping availability, processing, delivery, tracking, and international shipping matters are handled for orders placed through our website.

International Shipping: Pastura may accept orders from multiple countries and regions, subject to product availability, shipping coverage, destination restrictions, carrier serviceability, customs requirements, and applicable laws and regulations.

No Cash on Delivery (COD): Orders are prepared, processed, and dispatched only after payment has been successfully confirmed or any required payment step has been completed.

1. Shipping Coverage

Pastura ships only to destinations that appear as available at checkout or that are otherwise confirmed by us in writing. Shipping availability may vary by product, destination country, carrier limitations, customs rules, local regulations, and operational constraints.

If your destination is not available at checkout, this generally means that shipping is not currently offered for that order configuration. In some cases, you may contact us to request a manual review of possible shipping options.

Pastura reserves the right to decline, hold, or cancel any order before dispatch if it cannot be fulfilled due to carrier restrictions, export/import rules, product limitations, sanctions screening, address verification issues, or other legal or operational reasons. If an order is canceled before dispatch, any captured payment for the unavailable portion of the order will be refunded.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation, unless a different timeline is stated on the product page, during checkout, or in direct communication from Pastura.

Orders placed on weekends or public holidays begin processing on the next business day.
Processing times may be extended during high-volume periods, supplier delays, inventory review, or supply-chain disruptions.
Additional time may be required for security checks, fraud prevention, export screening, address verification, or special handling requirements.

3. Delivery Time Estimates

Delivery times vary depending on the destination, carrier, shipping method, customs processing, and the nature of the product. Any delivery time shown on the website, at checkout, or in shipping communications is an estimate only unless expressly stated otherwise.

Delivery estimates are not guaranteed.
Transit may be delayed by customs inspections, weather events, public holidays, local disruptions, remote-area service limitations, or carrier operational issues.
Tracking updates may take 24–48 hours, and sometimes longer, to appear after dispatch.

4. Oversized, Heavy, Fragile, or Special-Handling Items

Some agricultural or equipment-related items may require freight shipping, special handling, palletization, crating, appointment scheduling, additional documentation, or a carrier different from the standard parcel service.

In such cases, Pastura may contact you before dispatch to confirm the shipping arrangement, timeline, additional requirements, or any extra fees that may apply.

5. Shipping Fees

Shipping fees are shown at checkout whenever live or pre-calculated shipping is available. In some cases, especially for oversized, heavy, freight, or special-destination shipments, a final shipping review may be required after the order is placed.

If additional shipping, handling, freight, remote-area, documentation, or packaging fees apply, Pastura may contact you before dispatch. If you do not accept the additional fee, the order may be canceled before shipment and any eligible payment collected for that portion may be refunded.

6. Customs, Duties, VAT, Taxes, and Import Charges

International orders may be subject to customs duties, VAT, GST, sales taxes, brokerage fees, import charges, storage fees, local handling fees, regulatory charges, or similar amounts imposed by the destination country, customs authority, or carrier.

Unless expressly stated otherwise, these amounts are not included in the product price or shipping fee.
The customer is solely responsible for paying all such charges.
Customs authorities or carriers may request identification, tax numbers, import documents, or other supporting information before release of the shipment.

Pastura does not control customs clearance procedures and cannot guarantee clearance timelines or outcomes.

7. Refused, Unclaimed, Undeliverable, or Returned Shipments

If a shipment is refused, unclaimed, undeliverable, abandoned, returned, or delayed because of unpaid duties or taxes, import restrictions, missing documentation, customs refusal, failed delivery attempts, or an incorrect, incomplete, or outdated address provided by the customer, Pastura may deduct from any refund:

the original shipping cost,
return shipping cost,
carrier penalties or handling fees,
customs-related charges,
storage fees, disposal fees, or other expenses incurred,
to the extent permitted by law.

8. Order Tracking

When tracking is available and your order has been dispatched, we will generally send shipping confirmation information, which may include:

the tracking number,
the name of the carrier,
and, where available, a link to track the shipment.

Some shipping methods, destinations, or freight arrangements may offer limited tracking visibility.

9. Address Accuracy and Delivery Responsibility

The customer is responsible for providing a complete, accurate, and deliverable shipping address, including any apartment, suite, unit, company name, postal code, phone number, customs identifier, or other information required for successful delivery.

Pastura is not responsible for failed delivery, delay, or loss resulting from inaccurate or incomplete address information provided by the customer.
If a package must be reshipped due to address problems, additional charges may apply.
Address changes requested after order placement may not always be possible once processing has started.

10. Lost, Delayed, or Damaged Shipments

If your shipment is significantly delayed, appears lost in transit, or arrives damaged, please contact us as soon as possible with your order number and any relevant supporting information.

If a package arrives visibly damaged, we recommend keeping the packaging and taking clear photos or videos of the parcel and the product immediately. Claims for damaged items should be reported within 48 hours of delivery.

Pastura may assist with a carrier investigation or claim where possible, but final outcomes may depend on carrier records, delivery scans, packaging condition, claim deadlines, and the accuracy of the shipping information provided.

Pastura is not responsible for packages marked as “Delivered” by the carrier but reported missing afterward, although we may assist in opening an inquiry where possible.

11. Split Shipments

Orders may be fulfilled in multiple shipments due to stock availability, multiple supplier or warehouse locations, product type, packaging needs, or carrier constraints. In such cases, items may arrive separately and may have different tracking numbers and delivery times.

12. Shipping Restrictions and Product Limitations

Certain products may not be eligible for shipment to all destinations due to size, weight, battery content, power specifications, agricultural product rules, manufacturer restrictions, carrier limitations, or local laws and regulations.

Pastura reserves the right to remove restricted items from an order, request an alternative shipping solution, or cancel the affected item or order before dispatch.

13. Customer Support

For shipping-related questions, please contact:

support@pasturafarmstore.com

We generally respond within 24–48 business hours.