Privacy Policy
Last Updated: March 3, 2026
This Privacy Policy explains how Pastura (“Pastura,” “we,” “us,” or “our”) collects, uses, protects, and shares personal information when you visit our website, place an order, or interact with our services.
Service Regions: Pastura serves customers in selected international markets, including the Gulf countries, Europe, Saudi Arabia, Jordan, Iraq, Egypt, and Lebanon (the “Supported Regions”). Availability may change over time based on shipping, carrier, and regulatory constraints.
1. Information We Collect
We may collect the following types of information:
- Personal information: name, email address, phone number
- Order data: billing and shipping addresses, order details, purchase history
- Payment details: handled securely by PCI-compliant payment processors; we do not store full card details
- Device and technical data: IP address, browser type, device identifiers, cookies, analytics information
- Customer support messages: content of emails, forms, or inquiries submitted to us
2. How We Use Your Information
We use your information for legitimate business purposes, including to:
- Process and fulfill orders
- Provide customer service and support
- Send confirmations, updates, and notices related to your order
- Improve website performance and user experience
- Detect, prevent, and investigate fraud, abuse, or security issues
- Comply with legal, tax, and regulatory obligations
3. How We Share Your Information
We do not sell or rent your personal information.
We share your information only with trusted third parties who help us operate our business, such as:
- Payment processors
- Shipping carriers, freight forwarders, and delivery partners (including international carriers where applicable)
- Hosting, analytics, and cloud service providers
- Fraud prevention and security partners
These partners are required to use your information only to provide services on our behalf and to protect it appropriately.
4. International Data Transfers
Because we operate online and serve multiple countries, your information may be processed or stored in countries other than your own (including the United States and other locations where our service providers operate).
Where required, we take reasonable steps to ensure appropriate safeguards are in place when transferring personal data internationally.
5. Data Security
We protect your information through strong security practices, including:
- HTTPS/SSL encryption throughout the site
- Secure hosting and cloud infrastructure
- PCI-DSS compliant payment processing
- Limited internal access based on authorization
- Regular security checks and monitoring
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your personal data (subject to legal retention requirements)
- Opt out of marketing communications
- Request restrictions on certain types of processing
- Object to certain types of processing
To exercise these rights, contact us at:
EEA/UK (GDPR): If you are located in the European Economic Area or the United Kingdom, you may also have the right to lodge a complaint with your local data protection authority.
7. Data Retention
We retain personal information only as long as necessary to:
- Complete purchases and transactions
- Provide customer service
- Meet legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
When information is no longer needed, we securely delete or anonymize it.
8. Children’s Privacy
Our Services are not intended for individuals under 13 years old. We do not knowingly collect information from children. If we become aware of such data, we will delete it promptly.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve site functionality, analyze traffic, and personalize content. You can disable cookies through your browser settings, although some features may not function properly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes occur, we will update the effective date above. Continued use of our website after such changes indicates acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact: